Exchanges and Returns

Our product exchange policy aims to provide customers with complete security regarding the products purchased in our store.

All our products come with a warranty against manufacturing defects.

We also exchange products that are different from what the customer ordered.If you receive a product from us with any manufacturing defect or different from what you ordered, follow these steps to request an exchange: If more than 7 business days have passed and the product shows any defect or flaw, contact us, providing your CPF, order number, the product to be returned, and the defect.

As soon as we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be required for a possible exchange. Once the analysis is completed, we will get back to you with the assessment and whether an exchange is necessary.

The period for requesting an exchange for this reason is 90 days after receiving the product.

Please note, we will not process exchanges or refunds after this period.

Your complaint will be reviewed within a maximum of 7 business days, and if the issue is confirmed, we will contact you via email, and you will be able to choose one of the following options:

  • Receive a refund of the amount paid.

  • Receive a new product identical to the one ordered.

  • Receive a product of similar value.

  • Receive a coupon for the value of the product to use on future purchases.

According to the CDC (Consumer Defense Code), the request to cancel online purchases must be made within 7 business/calendar days after the receipt date.

For a credit card refund, our finance department has a maximum period of 7 business days to process it with the credit card operator, and the maximum time for the balance to return to your credit card is up to 120 days according to the card operators and depends on your billing cycle.

If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality review and can only be made to an account with the same CPF that was used on our website.

In the case of products returned without prior notice, past the deadline, with missing or incorrect items, or without the label or invoice, they will be sent back to the customers.

The same applies to exchanges rejected after the products have been reviewed by our quality department. They will be resent to customers via Sedex with payment on delivery, and the shipping cost for this reshipment must be paid by the customer.

Attention: Bellafiore is not responsible for shipping costs for returns followed by refunds, chargebacks, or exchanges for other products; this expense is the responsibility of the customer.